If a pedal malfunctions as the result of a manufacturing defect, it may be repaired or replaced for up to 18 months (540 days) after purchase. This policy does not cover shipping costs. All repairs and replacements outside of this period are performed at my sole discretion and are subject to a bench fee.
Typical wear (such as cosmetic damage) is not covered under this policy, and pedals which can't be repaired or have been discontinued for more than 20 months (600 days) may be replaced with an equivalent product.
Pedals which malfunction due to abuse, misuse, or accidents may be repaired or replaced, but the customer will be charged for parts, labor, and shipping. Such repairs are performed at my sole discretion.
Instances of abuse or misuse include, but are not limited to:
Support issues and repairs are dealt with on a case-by-case basis. Please avoid shiping any item for repair without authorization.
Currently, Turtle Electronics is unable to accept returns.